Cannot access mppz files on server

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JohnnyG
Posts: 2
Joined: February 23rd, 2020, 11:52 pm

Cannot access mppz files on server

Post by JohnnyG »

I am running MagicPlot 2.9.2 on MacOS 10.15.3 and have encountered a new problem. I have a network drive (Synology server) where I transfer my project files for long-term storage after I'm finished with them locally.

For years I could open the network drive and double click on a mppz file to open it, make changes, and save it with no issues. Now, when I try to open any of these files I get the following error:
Open.png
Open.png (142.8 KiB) Viewed 1212 times
MagicPlot becomes unresponsive and must be forced to quit.

When I open a local file then attempt to save it on the network drive, I get this error:
Save.png
Save.png (138.17 KiB) Viewed 1212 times
Once again I have to force quit MagicPlot. But it did in fact save the file on the network drive. I can copy it to the local drive and open it with no issues.

I checked the file permissions and it is not set to read only. The permissions in "Get Info" are Read & Write, exactly the same as all the other files on the drive which do open properly by their respective applications. I've tried connecting via AFP and SMB with no success. There have been no changes made to the server configuration in many years.

Any suggestions on how to get this working again would be welcome.

Thank you.
JohnnyG

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MagicPlot
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Re: Cannot access mppz files on server

Post by MagicPlot »

Hello,
We need some time to investigate the issue. We'll back with the updates.

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MagicPlot
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Re: Cannot access mppz files on server

Post by MagicPlot »

Hello,
The issue was fixed in the update 2.9.3 which was just released. Please download the new version and check if the issue has gone in your case.
https://magicplot.com/downloads.php

JohnnyG
Posts: 2
Joined: February 23rd, 2020, 11:52 pm

Re: Cannot access mppz files on server

Post by JohnnyG »

Problem fixed. :D
Thank you for the rapid response...and for making such a fantastic product.

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MagicPlot
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Re: Cannot access mppz files on server

Post by MagicPlot »

Thank you!

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